Inmate Communications

Inmate Communication
The facility believes the family unit is a critical part of the inmate’s success at the facility as well as his release and re-integration into the community. The inmate is allowed and encouraged to receive approved visitors on scheduled visitation days. To encourage visitation and assist the family, the facility has placed a number of toys inside and outside the visitation area for children. While the adults are visiting, the children can play.

The lobby is bright and contains beverage machines, restroom facilities and chairs for resting. The walls contain educational posters and pamphlets for the visitors regarding HIV/AIDS contraction, health issues, etc. We believe in educating visitors regarding this information because they are the support people to our inmate population and these are the people to whom the inmate will return.

The Peumansend Creek Regional Jail encourages inmates to maintain ties with their families and friends through non-contact and contact visits. Visiting is scheduled to allow access on a regular basis.

Contact visitation is a privilege provided to those inmates in minimum custody general population who are actively participating in institutional programs, successfully completing work assignments and remain discipline free. Non-contact visitation is provided to inmates confined to single cells or medium custody general population or inmates who have their contact visitation privileges suspended.

Contact visitation privileges allow an inmate to limited touch with his/her visitor, hold a baby, or converse with visitors without electronic filters.

Non-contact visitation allows an inmate to converse over a telephone with visual capability through a lexan window.

Please remember that if you wish to visit an inmate, you must be on the inmate’s visiting list. The privilege to visit may also be denied or terminated at any time to maintain the good order and discipline of the jail.

Visitors are not allowed to give inmates any items.

No personal checks, cashier’s checks, cash or money orders will be accepted.

NOTE: Effective October 1, 2012, money for an inmate’s trust fund account will no longer be accpeted through the U. S. Mail. Any money orders received on or after October 1, 2012 will be returned to sender. Visit the Inmate Accounts section of this website for three easy ways to add money to an inmate account.

Telephone Calls
To maintain community ties and contact with attorneys, each inmate shall have equal and adequate access to a telephone located within each housing area and the intake area. Telephone calls are either collect or directly debited, at the time of the call, from the inmate´s account held at the facility. To make collect call billing arrangements, the inmate or a family member or friend may contact Inmate Telephone Incorporated (ITI) – now a part of Offender Connect – at 814-949-3303 or via the Internet at www.offenderconnect.com. Inmates housed in single cells will have access to the telephone when they are scheduled for dayroom time.
Inmates housed in medium custody will have access to the telephone located in the phone banks in the dayrooms.
Inmates housed in minimum custody will have access to the telephone located in their rooms.
Telephone equipment is designed for outgoing and collect calls only and limited to 15 minutes in duration to ensure equitable access to telephones for all inmates in the housing area.
Telephones will be made available after the morning clean up.
Telephones will not be used after 10:00 p.m., before 6:15 a.m., or during counts times.

Telephone calls to attorneys or other legal representatives shall be permitted to all inmates on a collect basis. Inmates desiring to make attorney calls may do so using the inmate telephone system in the housing area.

All incoming emergency phone calls shall be forwarded to the Shift Commander for scrutiny. If the incoming call is determined to be a valid emergency, the inmate shall be notified and given the opportunity to call the party and phone number received by the Shift Commander. The Shift Commander on duty receiving the call will verify the call by contacting the hospital, funeral home or appropriate family member to ensure the call is authentic.

The facility has a TTY (Text Telephone) available for use by inmates with hearing and/or speech disabilities and inmates who wish to communicate with parties who have such disabilities. The inmate is responsible for ensuring that funds are sufficient to cover the estimated cost of a call, prior to making a call.

The mainstream society of the United States is culturally diverse, bringing many inmates to the jail having English as their second language. It is essential for detention staff to be able to communicate accurately regarding issues which need precise information exchange. In order to accomplish this activity, staff use a professional language translation service for assistance. The Peumansend Creek Regional Jail utilizes a language line service where a professionally trained interpreter listens to a limited English speaking inmate (using the Language Line Phone), analyzes the message, and conveys its original meaning back to a staff member. The Language Line Phone is not used by the inmate population to make telephones calls to family members or friends.

NOTE: In the interest of public safety, telephone calls are recorded.

Inmate Mail

All inmates are encouraged to maintain ties with their friends, families and other significant community contacts which will aid in their reintegration process. All inmate mail, both incoming and outgoing, may be opened and inspected for contraband, cash, checks and money orders. Mail is read, censored, or rejected when based on the legitimate facility interests of order and security.

NOTE: Effective October 1, 2012, money for an inmate’s trust fund account will no longer be accpeted through the U. S. Mail. Any money orders received on or after October 1, 2012 will be returned to sender. Visit the Inmate Accounts section of this website for three easy ways to add money to an inmate account.

When the inmate bears the mailing cost, there is no limit on the volume of letters he can send, or on the length, language, content, or source of mail, except when there is clear and convincing evidence that limitation is necessary to protect public safety or facility order and security.

    Incoming mail to which any of the following apply will be rejected and returned to sender:

  • Correspondence may be disallowed upon detection of escape plans, plans for the disruption of institutional routine and/or order, plans for the importation of contraband, and/or plans for outside illegal activities.
  • Written in code;
  • Drawings, photos, etc., of gang symbols or signals are included;
  • Printed or written using colored ink, other than blue (pen) or black (pen or printer);
  • Written with any implement other than a standard pencil or ink pen (i.e., no colored pencils, markers, crayons, paints, etc.)
  • Glue, stickers, white-out, lipstick, glitter, or any foreign substance are present (this includes greeting cards).
  • Greeting cards, other than the standard bi-fold card are not accepted.
  • Cards consisting of glued backs, three or more folds, musical cards, battery inserts, recorded voices, etc., will be rejected.
    Inmates are allowed to have only twelve (12) photos in their possession at any time. Polaroid pictures and nude photos, or photos exposing excessive skin of an individual are not allowed. This will be done in an effort to avoid any interpretation of pornography and to eliminate a hostile workplace for staff. This rule also applies to photos of infant children in order to avoid confrontation with known or unknown child abusers in the population.

Magazines, periodicals, or other such correspondence are disallowed. These items are provided in the library. Newspapers are available in the dayrooms.

Inmates are provided with everything necessary during their incarceration. Therefore, packages will not be accepted and will be returned to sender.

NOTE: Effective January 1, 2014, books will no longer be accepted for inmates at PCRJ. Any books received on or after January 1, 2014, will be returned to sender. Books are available to the inmates in the inmate library. For more information about the inmate library and to view the list of books available, visit Library Services on the Inmate Services page of this website. Until January 1, 2014, the current book policy applies.

Incoming mail from the U. S. Post Office will be delivered to the inmates, usually within 24 hours, excluding Saturdays, Sundays, Federal and facility holidays.
The mailing address of the facility is:
Peumansend Creek Regional Jail
P. O. Box 1460
Bowling Green, VA 22427